Privacy Policy

Last updated:

1. Introduction

Frizelonppshrono ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website frizelonppshrono.world (the "Website") or place an order for our products.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Where applicable, we also comply with the EU General Data Protection Regulation (EU GDPR) for visitors from the European Economic Area.

2. Data Controller

The data controller responsible for your personal data is:

• Company: Frizelonppshrono
• Address: 12 Market Street, Manchester, M1 1PT, United Kingdom
• Email: community@frizelonppshrono.world
• Website: frizelonppshrono.world

If you have any questions about this Privacy Policy or our data practices, please contact us using the details above.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Data You Provide Directly

• Contact information: Full name, email address, and phone number (optional) when you submit the order form.
• Communication data: Any messages or special requests you include in the order form.
• Consent records: Records of your consent to our Privacy Policy and Terms of Use.

3.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage data: Pages visited, time spent on pages, referral source, navigation paths, and click events.
• Cookie data: Information collected through cookies and similar technologies as described in our Cookie Policy.

4. How We Use Your Personal Data

We process your personal data for the following purposes and on the following legal bases:

• Order processing (contractual necessity): To process and fulfil your order, send order confirmations, and provide customer support.
• Communication (legitimate interest): To respond to your enquiries and provide information you have requested.
• Website operation (legitimate interest): To maintain, improve, and secure our Website, and to analyse usage patterns for optimisation purposes.
• Legal compliance (legal obligation): To comply with applicable laws, regulations, legal processes, or governmental requests.
• Analytics (consent): To analyse website traffic and user behaviour using analytics cookies, where you have provided consent.
• Marketing (consent): To deliver relevant advertising content, where you have provided consent via our cookie settings.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Consent (Article 6(1)(a)): Where you have given clear, informed consent for us to process your personal data for a specific purpose, such as analytics or marketing cookies.
• Contractual necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract.
• Legitimate interests (Article 6(1)(f)): Where processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests.
• Legal obligation (Article 6(1)(c)): Where processing is necessary to comply with a legal obligation.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients:

• Service providers: Trusted third-party companies that assist us in operating our Website, conducting business, or servicing you, subject to contractual obligations to keep your data confidential.
• Analytics providers: Such as Google Analytics (where you have consented to analytics cookies), to help us understand website usage.
• Law enforcement: Where we are required to by law, or to protect our rights, property, or safety.

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO) or the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order data: Retained for up to 6 years after the order date to comply with legal and accounting obligations.
• Communication data: Retained for up to 2 years after the last communication, unless a longer retention period is required by law.
• Analytics data: Retained in anonymised or aggregated form for up to 26 months.
• Cookie consent records: Retained for 12 months from the date of consent, after which you will be asked to renew your preferences.

After the retention period expires, your data will be securely deleted or anonymised.

8. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing: Request the restriction of processing of your personal data in certain circumstances.
• Right to data portability: Request the transfer of your personal data to you or to a third party in a structured, commonly used, and machine-readable format.
• Right to object: Object to the processing of your personal data where we are relying on legitimate interests.
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed.

To exercise any of these rights, please contact us at community@frizelonppshrono.world. We will respond to your request within one month of receipt. In complex cases, we may extend this period by a further two months, in which case we will notify you.

9. Information Commissioner's Office

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the ICO:

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted between your browser and our Website.
• Secure storage of personal data with access restricted to authorised personnel only.
• Regular review and update of our security practices.
• Staff training on data protection obligations.

While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

11. Children's Privacy

Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such data.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

• Email: community@frizelonppshrono.world
• Address: 12 Market Street, Manchester, M1 1PT, United Kingdom